All Enquiries

03 6331 2488

Banner Shadow

What To Do When Someone Dies

When someone dies, many people are left not knowing what to do. We are here to offer support. If you are unsure what to do, just call us and we will advise you.

The first step is to contact the deceased’s doctor. The doctor will view the deceased and issue a Medical Certificate of Cause of Death.  If the doctor is unable to attend, they will authorise a qualified person such as paramedic or nurse to complete a Declaration of Life Extinct Form.

Once either of these forms has been completed, the funeral director is permitted to transfer the deceased into their care.

If death occurs in hospital, or another care facility such as a nursing home or hospice, the staff of that facility will attend to these formalities.

If the death is sudden or unexpected, the doctor may be unable to issue the Medical Certificate of Cause of Death. In circumstances it is necessary to contact the police so the State Coroner’s Office, can be notified. Your Funeral Director will liaise with the Coroner’s Office on your behalf.

For more information, see Registering a Death and Organising a Funeral.