J A Dunn are a member of The Australian Funeral Directors Association (AFDA). The AFDA is the only national funeral service organisation. As a member of the AFDA, we must adhere to a strict Code of Ethics and Practices designed to meet both community needs and expectations in all aspects of service delivery.
The code requires us to:
Maintain the highest standards of business, professional and personal conduct.
Respect in all circumstances the confidentiality of trust placed in us by our clients and members of the public.
Ensure staff are qualified and competent.
Ensure funeral facilities are adequate for all services rendered to the community.
Give a written estimate of all funeral charges and disbursements to be made on a client’s behalf at the time of taking instructions, or as soon as is practicable.
Respect the personal choice of clients and have regard for their diversity of beliefs in religious and cultural practices.
Ensure that all advertising is in good taste and directed to informing the public.
Be thoroughly conversant with the laws of the land as they apply to a funeral service and allied industries and professions.
Provide access to clients’ advisory service with the conciliation and arbitration arrangements available to help resolve any disputes which arise between members and their clients.